I have seen them all and seen them off. The optician’s wench who sneered, ‘You do realise you have to pay.’ The teenage dentist’s receptionist who snarled: ‘Who are you? What is your name?’ Another who publicly questioned my ownership of a debit card?
The chairman of an American car-making giant was the first to see the light. He couldn’t understand why Japanese rivals were outselling his company’s equally good products.
THE BUSINESS BOOSTER: Being unable to see their business through customers’ eyes loses more business than the recession. So says Michael Walsh who for twenty years was a business vetting manager for the Guild of Master Craftsmen. The biggest hemorrhage of assets is the loss of goodwill caused […]
Michael Walsh Stories and Books 
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